MEDIATING ANXIETY & PERCEIVED EASE OF USE

Use  of  technology  often  has  unpleasant  side  effects,  which  may  include  strong,  negative emotional states  that arise  during  interaction  with  computers.  Frustration,  confusion,  anger, anxiety  and  similar  emotional  states  can  affect  not  only  the  interaction   itself ,  but  also productivity, learning, social relationships, and overall well- being. There are a number of related definitions explaining as to what is anxiety. Leso and peck (1992) define computer anxiety as a feeling  of  being  fearful  or  apprehensive  when using  or  considering  the  use  of a  computer. Evidently,  factors  such as who first  have  introduced  the  person to the  computer  technology (Rosen  and  Weil  1995,  and  Bronsnan,  1998a,b)  past  failure  or  successes  with  hardware  or software; and the current tasks being attempted including the new computer applications. These researchers have attempted to predict those who will experience computer anxiety by identif ying factors  that correlate  with  its  occurrence.  Frequently,  such  factors as  age, gender,  ethnicity, previous computer experience, mathematics anxiety, se lf-efficacy, learning styles, and computer attitude are posited as a factor influencing the computer anxiety (Ayersman & Reed, 1995; Reed and Ayersman, 1996; Igbar ia & Chakrabarti, 1990).

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